Unisa Press
Public administration
Generic understanding of the field as a public servant
| Author: | Dr VC Mlomo-Ndlovu |
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| Published: | 2025-01-01 00:00:00.0 |
| This book is also available in electronic format | |
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| ISBN: | 978-1-0370-5906-3 |
About the book
Chapter 1: Overview and background: provides a rationale for the book, approach utilised to compile the write-up for different chapters and the target audience.
Chapter 2: Activities performed by public servants: The activities discussed are aligned with the general responsibilities in the public administration environment and these are generic administrative activities, functional activities, managerial activities and ancillary activities.
Chapter 3: The application of governance and e-governance principles in the workplace: The areas covered include features and principles of good governance, multiple roles of public employees and leadership styles that promotes good governance, information quality as a critical aspect of e-governance, indicators of poor governance and tools for enhancing good governance.
Chapter 4: Generic ethical values and principles and their application at the workplace: The areas covered include definition of values and their significance, categories of values, unethical behaviours regarded as unacceptable at the workplace, factors that contribute to unethical behaviours and measures for handling unethical behaviours.
Chapter 5: Cyber-related misconduct at the workplace as part of ethics: The areas covered are the definition of cyberspace and its components, terminology used to describe various cyber breaches and cyber-deviant behaviours. Cyber breaches discussed include hacking and ethical hacking, insider threat and social engineering. The latter includes various types of phishing attacks and attacks related to physical security breaches. The section also covers eavesdropping, identity theft, various tools utilised to conduct cyber breaches and measures related to various types of cyber breaches.
Chapter 6: Management of conflict of interest at the workplace: The areas covered are various interests, fiduciary duties of employees, definition of conflict of interest (COI), elements of COI, types of COI, manifestations of COI, process of disclosing of the COI, various outcomes after disclosing and generic measures for managing COI and related manifestations.
Chapter 7: Stewardship role and accountability of the public servants: The section covers stewardship role of public servants, definition of accountability and associated dimensions, accountability, chain of command and co-accountability and contextual application of accountability. The latter extends to various workplace areas including planning, management of information quality for reporting, civility in communication and management of misconduct and irregularities.