| Qualification code: | 90007 |
| NQF level: | 7 |
| Total credits: | 120 |
| SAQA ID: | 94672 |
| APS/AS: | 60 |
| Maximum time to complete this qualification: | 3 years |
Purpose statement:
Qualifying learners will be able to apply the theoretical knowledge to the management of Information Communication Technology (ICT) services in an organisation, in a holistic approach to managing services, from end-to-end, where all aspects of a service (and not just the individual technology silos) are delivered within a determined timeframe, properly secured, and available when necessary to the business customer, where Information Technology Infrastructure Library (ITIL) is used in conjunction with other good practices to manage information technology (such as COBIT). This qualification aims to improve the level of training for new entrants as well as practicing service managers and supervisory staff. In addition, it will provide a solid theoretical basis for staff who have undergone on-the-job training without the benefit of being exposed to the underpinning theory and best practices provided by any ITIL based theoretical training at tertiary level. Both entry level staff and experienced staff with relevant practical experience will benefit.
Your admission to Unisa is dependent on you meeting the specific admission requirements for your chosen qualification.
An appropriate Diploma or National Diploma or Bachelor's Degree in IT or an ICT related qualification field on NQF level 6 from an accredited provider of higher education or a minimum of 60% of the completed coursework qualification that satisfies the vocational requirement of the Advanced Diploma qualification.
Applicants who do not meet the admission requirements as indicated above may apply for admission through recognition of prior learning (RPL) provided they are at least 27 years old with a minimum of five years' current, relevant working and research experience in line with the approved qualification's RPL requirements. For more information on RPL criteria visit: http://www.unisa.ac.za/rpl
Applicants who do not comply with the above requirements should consider applying for a lower level qualification for which they meet the statutory and additional requirements.
Pay the application fee once you've received your student number:
Please note that this application fee is non-refundable even if you decide not to study through Unisa, do not qualify for admission to Unisa or cannot be offered a space due to limited spaces available.
Click here to find out more about Unisa's student fees, and the bursaries and loans for Unisa students.
Apply for admission to undergraduate qualifications for the 2026 academic year between 18 August and 10 October 2025.
Please take note of the following:
Unisa will send the necessary information about registration dates and the registration process to all successful applicants who have confirmed their acceptance of Unisa's offer. Visit www.unisa.ac.za/register for registration information.