Inbond/outbound voice calling issues (Teams and Zoom Contact Centre)

We are currently experiencing issues with inbound and outbound voice calls, which is affecting Teams and the Contact Centre. The issue has been escalated to Telkom for troubleshooting. Regular updates will be shared as soon as they are received.   

In the meantime, please make use of the channels listed below for assistance: 

E-mail:

• SCSC general enquiries mailbox: enquire@unisa.ac.za
• SCSC data enquiries: dataqueries@unisa.ac.za
• SCSC Moodle /myModule support: mymodule22@unisa.ac.za (myUnisa / myHelp auto forwarding to this mailbox)
• SCSC exam enquiries: examenquiries@unisa.ac.za
• SCSC MFA enquiries: myLifehelp@unisa.ac.za

Other:

• Live Chat, Self-Help and Chatbot (applications, registrations, exemptions, Final-year audit only) via the Corporate website https://www.unisa.ac.za/
• Social chats (Facebook https://www.facebook.com/UniversityOfSouthAfrica and X (Twitter https://twitter.com/unisa)

We apologise for the inconvenience this may cause.